<h1>About Us</h1><h2>Vision</h2><p class='text-justify'>We aspire to become an international leader in multi-services, recognized for excellence and quality in each of our offerings. We are committed to providing exceptional experiences to our clients, being the driving force that propels the growth and advancement of our collaborators. We foster an environment of innovation and continuous development to achieve shared goals.</p><h2>Mission</h2><p class='text-justify'>Our mission as a company is to offer our clients much more than just a simple vacation; we aim to create unforgettable experiences that enrich their lives. We are dedicated to providing superior quality service in every interaction, ensuring that every moment shared with us exceeds their expectations and leaves lasting impressions.</p><h2>Values</h2><ul><li><strong>Service Excellence:</strong> We strive to exceed our clients’ expectations at every opportunity.</li><li><strong>Personal and Professional Development:</strong> We support the economic, intellectual, and personal growth of our collaborators.</li><li><strong>Constant Innovation:</strong> We continuously seek to improve our services and processes.</li><li><strong>Teamwork:</strong> We foster a collaborative environment where every member is essential to collective success.</li><li><strong>Integrity and Ethics:</strong> We act with honesty and transparency in all our actions.</li></ul>

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<h1>Data Protection Policy</h1><h2>Introduction</h2><p class='text-justify'>At <strong>WBPC tour and travel SRL</strong> (hereinafter, “the Company”), we value the trust of our customers, employees, and collaborators, and we are committed to protecting the privacy and security of their personal data. This policy describes how we collect, use, store, and safeguard your personal data, in compliance with Law No. 172-13 on the Protection of Personal Data of the Dominican Republic, as well as the principles of the European Union’s General Data Protection Regulation (GDPR) and other applicable regulations.</p><h2>Scope</h2><p class='text-justify'>This policy applies to all employees, contractors, suppliers, and any other parties who process or have access to the personal data managed by <strong>WBPC tour and travel SRL</strong>. It covers all personal data collected in the context of land transportation services, the sale of excursions, and any other related activities.</p><h2>Definition of Personal Data</h2><p class='text-justify'>According to Dominican legislation and the principles of the GDPR, “personal data” refers to any information that identifies or can reasonably identify a natural person, including but not limited to:</p><ul> <li>Name, address, phone number, email address.</li> <li>Financial information (payment and billing details).</li> <li>Geolocation data, if collected through tracking systems or applications to coordinate transportation services.</li> <li>Information related to bookings, excursions, destinations, schedules, and travel preferences.</li> <li>Sensitive information (for example, health data or special assistance needs during travel).</li></ul><h2>Data Protection Principles</h2><p>At <strong>WBPC tour and travel SRL</strong>, we adhere to the following principles:</p><ul> <li><strong>Lawfulness, transparency, and fairness:</strong> We collect and process personal data lawfully, fairly, and transparently, always based on one of the legitimate grounds set forth by Law No. 172-13 and, where applicable, by the GDPR.</li> <li><strong>Purpose limitation:</strong> We only collect personal data for specific, legitimate purposes that are previously communicated to the data subject.</li> <li><strong>Data minimization:</strong> We collect only the amount of data necessary to fulfill the stated purposes.</li> <li><strong>Accuracy:</strong> We keep personal data up to date and correct or delete any inaccurate data.</li> <li><strong>Storage limitation:</strong> We retain personal data only for as long as necessary to fulfill the established purposes and to meet our legal obligations.</li> <li><strong>Integrity and confidentiality:</strong> We apply appropriate technical and organizational measures to prevent unauthorized access, disclosure, or alteration of personal data.</li></ul><h2>Collection and Use of Personal Data</h2><p>We collect and process personal data for the following purposes:</p><ul> <li><strong>Provision of land transportation and excursion services:</strong> Managing bookings, coordinating trips and activities, issuing invoices, and ensuring the proper delivery of contracted services.</li> <li><strong>Payment processing:</strong> When making payments via credit or debit cards through gateways such as PayPal or Azul, we collect the necessary information to securely process the payment.</li> <li><strong>Continuous service improvement:</strong> Analyzing trip and excursion information to optimize routes, timing, and our customers’ overall experience.</li> <li><strong>Legal and contractual compliance:</strong> Complying with fiscal, consumer protection, transportation, and other applicable regulations in the Dominican Republic, as well as obligations arising from contracts with our customers and suppliers.</li> <li><strong>Customer service:</strong> Handling complaints, requests for information, claims, and providing user support.</li></ul><h2>Consent</h2><p class='text-justify'>Whenever required by Law No. 172-13 and other applicable regulations, we will obtain the express consent of data subjects for the processing of sensitive information or for the use of personal data in activities not covered by the contractual relationship. When consent is the legal basis, it may be revoked at any time without affecting the lawfulness of the processing carried out based on the consent given prior to its withdrawal.</p><h2>Data Subjects’ Rights</h2><p class='text-justify'>In accordance with Law No. 172-13 and applicable data protection regulations, data subjects have the following rights:</p><ul> <li><strong>Access:</strong> Request information about the personal data the Company holds about you.</li> <li><strong>Rectification:</strong> Request the correction of inaccurate or incomplete personal data.</li> <li><strong>Erasure:</strong> Request the deletion of your personal data when there is no legal obligation to retain it.</li> <li><strong>Objection:</strong> Object to the processing of your data when there are legitimate and compelling reasons, especially in the case of processing for direct marketing.</li> <li><strong>Portability (when GDPR or equivalent legislation applies):</strong> Request a copy of your data in a structured, commonly used format.</li></ul><h2>Security of Personal Data</h2><p class='text-justify'>At <strong>WBPC tour and travel SRL</strong>, we have implemented technical and organizational measures to ensure the security of personal data and prevent unauthorized access, misuse, loss, or destruction. These measures include, among others:</p><ul> <li>Data encryption, where technically feasible, at rest and in transit.</li> <li>Security protocols in payment gateways (PayPal and Azul) that comply with international security standards.</li> <li>Restricted access to systems and databases containing personal data, through authentication and access control systems.</li> <li>Periodic training for employees and collaborators on data protection and security measures.</li> <li>Procedures for detecting and responding to security incidents.</li></ul><h2>Sharing Personal Data</h2><p class='text-justify'>We do not share personal data with third parties except in the following cases:</p><ul> <li><strong>Service providers:</strong> We may engage third-party services (e.g., vehicle maintenance services, software developers, payment platforms) for business operations. These providers are bound by confidentiality commitments and must comply with data protection legislation.</li> <li><strong>Legal obligations:</strong> When required by law or at the request of competent authorities (e.g., tax or judicial authorities).</li></ul><h2>International Data Transfers</h2><p class='text-justify'>If we need to transfer personal data to a third country or international organization, we will ensure appropriate safeguards for its protection, whether through standard contractual clauses or other measures recognized by Law No. 172-13 and, where applicable, by EU regulations (GDPR).</p><h2>Retention of Personal Data</h2><p class='text-justify'>We only retain personal data for as long as necessary to fulfill the described purposes or as long as there is a legal obligation requiring us to keep the information. Once the data is no longer needed, it will be securely deleted or anonymized.</p><h2>Updates to the Data Protection Policy</h2><p class='text-justify'><strong>WBPC tour and travel SRL</strong> reserves the right to amend this Data Protection Policy at any time in order to adapt it to legislative or regulatory changes or to business practices. Any changes will be promptly communicated to data subjects, either through our website or by other available means.</p><h2>Contact</h2><p class='text-justify'>If you have any questions, concerns, or wish to exercise any of your rights regarding your personal data, you can contact our Data Protection Officer through the following means:</p><ul> <li>Email: <strong>waybuspuntacana@gmail.com</strong></li> <li>Phone: <strong>+1 (849) 8046086</strong></li> <li>Address: <strong>Av. Estados Unidos 23000, Punta Cana, Dominican Republic</strong></li></ul>

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<h1>Terms and Conditions</h1><p><strong>Last Updated:</strong> February 9th, 2025</p><h2>1. Acceptance and Scope</h2><p class='text-justify'>1.1. Welcome to <strong>WBPC tour and travel SRL</strong> (hereinafter, “WB” or “us”). These Terms and Conditions (hereinafter, the “Terms”) govern the access and use of our website and the services we offer, such as booking land transportation and selling tourist excursions within the Dominican Republic.</p><p class='text-justify'>1.2. By accessing, browsing, or using our website, making a reservation, or contracting any of our services, you (hereinafter, the “User” or “Client”) expressly accept these Terms without modifications. If you do not agree with any of the Terms set forth herein, you should not use WB’s services.</p><p class='text-justify'>1.3. WB reserves the right to change or update these Terms at any time. Such changes will be posted on our website with the date of the last update. Continued use of our services after the publication of modifications will imply acceptance of the updated Terms.</p><h2>2. Definitions</h2><p class='text-justify'>For the purposes of these Terms and Conditions, the following definitions apply:</p><ul> <li><strong>“WB” or “us”:</strong> WBPC tour and travel SRL, located in the Dominican Republic, dedicated to booking, coordinating, and executing land transportation services and to reserving and coordinating tourist excursions within the country.</li> <li><strong>“User” or “Client”:</strong> The person who accesses our website, makes transportation or excursion reservations, and uses our services.</li> <li><strong>“Services”:</strong> The WB reservation platform for contracting land transportation services and tourist excursions within the Dominican Republic, as well as any other incidental service we may offer.</li> <li><strong>“Provider”:</strong> The third party that actually provides the transportation or excursion service. This can be a transportation company, a tour operator, or another specialized entity.</li> <li><strong>“Reservations” or “Booking”:</strong> Any request to contract a transportation or tourist excursion service through our website.</li> <li><strong>“Website”:</strong> WB’s official portal (and any related domain or subdomain) through which the User can make Reservations.</li></ul><h2>3. Purpose of the Contract and Nature of the Service</h2><p class='text-justify'>3.1. WB Punta Cana is an agency for booking private and shared ground transfers that operates throughout the Dominican Republic. We are a direct transportation operator. WBPC tour and travel SRL provides Users with a platform to reserve transportation services and excursions offered by independent Providers.</p><p class='text-justify'>3.2. The contract for the provision of the transportation service or excursion is established between the User and the corresponding Provider. By making a reservation, the User enters into a direct agreement with the Provider.</p><p class='text-justify'>3.3. Although WB verifies the quality of the services and the reputation of the Providers with which it collaborates, we assume no liability arising from any acts, omissions, errors, warranties, breaches, or negligence by these Providers, nor for personal injury, death, property damage, or other harms that the User may suffer as a result of interacting with such Providers.</p><h2>4. Registration and Use of the Website</h2><p class='text-justify'>4.1. To use certain features of our Website (for example, making a reservation), you may be required to create a personal account. You agree to provide truthful, accurate, up-to-date, and complete information during the registration process.</p><p class='text-justify'>4.2. The User is responsible for maintaining the confidentiality of their login credentials (username and password) and for all activities that occur under their account. You agree to immediately notify WB of any unauthorized use of your credentials.</p><p class='text-justify'>4.3. The User declares and guarantees that (i) all information supplied is truthful and accurate, (ii) they are over 18 years of age, or they have the corresponding legal authorization if they are a minor (in which case, an adult must be included in the Reservation or provide supervision), and (iii) they will use the Website only for legitimate purposes.</p><p class='text-justify'>4.4. We reserve the right to suspend or cancel a User’s account or deny access to the services at any time, especially if unauthorized use, fraud, or non-compliance with these Terms is detected.</p><h2>5. Reservation Process</h2><p class='text-justify'>5.1. When making a reservation through our Website, the User must follow the instructions and complete the required information (personal details, dates, preferences, etc.). The availability of dates and services is subject to confirmation by the Provider.</p><p class='text-justify'>5.2. Once the reservation is made, the User will receive an electronic confirmation (via email or any other method WB deems appropriate). This confirmation will include the reservation details (the hired transportation or excursion, date, time, pickup location, etc.) and the amount to be paid.</p><p class='text-justify'>5.3. It is the User’s responsibility to verify the accuracy of all reservation details (dates, times, destinations, passenger information). Any correction or clarification must be communicated to WB as soon as possible.</p><p class='text-justify'>5.4. WB reserves the right to refuse, suspend, or cancel Reservations that it considers fraudulent, incomplete, or that do not meet the requirements set forth in these Terms, without creating any right to compensation for the User.</p><h2>6. Payments and Billing</h2><p class='text-justify'>6.1. All Reservation payments are made exclusively by credit card through the enabled payment gateways: PayPal or Azul (a widely used payment gateway in the Dominican Republic). No cash or other forms of payment are accepted.</p><p class='text-justify'>6.2. By completing a Reservation, the User authorizes WB (or a third party designated to collect payments) to charge the total amount of the service to the credit card provided.</p><p class='text-justify'>6.3. The total price shown at the time of Reservation includes the cost of the transportation or excursion service and any applicable taxes, unless otherwise stated. Any additional charges (for example, extra luggage, special assistance services, etc.) will be reflected in the product description or communicated to the User before confirming the Reservation.</p><p class='text-justify'>6.4. The final amount charged to the User may vary if there are currency fluctuations, bank charges for international transactions, or fees imposed by the credit card issuer, for which WB is not responsible.</p><h2>7. Changes and Cancellations by the User</h2><p><strong>7.1. Changes:</strong><br>If the User wishes to change details of their Reservation (times, dates, destinations, passenger names, etc.), they must contact WB through the indicated service channels (email or customer service phone).<br>All changes are subject to the availability and approval of the Provider.<br>Any price difference resulting from the change (for example, a fare increase) must be paid by the User.</p><p><strong>7.2. Cancellations:</strong><br>If the User wishes to cancel their Reservation, they must notify WB in writing (via email) within the timeframe and under the conditions indicated in the reservation confirmation or in these Terms.<br>As a general rule, if the cancellation is made at least 24 hours before the date and time of the transportation or excursion service, the total amount paid will be refunded. If the cancellation is made less than 24 hours in advance, a refund may not be granted.<br>Certain excursions and transportation services may not allow cancellations or may be subject to different refund policies, which will be indicated to the User before completing the reservation.</p><p><strong>7.3. Failure to Show (“<strong>No Show</strong>”):</strong><br>The User is responsible for arriving at the meeting point at the specified time. If they do not appear at the indicated place and time, it will be considered a “No Show” and they will lose the right to a refund.<br>If the delay or absence is caused by a force majeure reason, WB will evaluate the specific case as far as possible.</p><h2>8. Changes and Cancellations by WB or the Provider</h2><p class='text-justify'>8.1. Occasionally, the Provider may modify essential aspects of the service reserved by the User (schedules, pickup locations, type of vehicle, itinerary, etc.). WB will notify the User as soon as it becomes aware of any significant change, and reasonable alternatives will be offered (for example, rescheduling or a refund).</p><p class='text-justify'>8.2. In exceptional cases, WB or the Provider may cancel the service reserved. Should this occur, WB will arrange a full refund to the User, and no further compensation will be required.</p><p class='text-justify'>8.3. WB is not responsible for delays or cancellations caused by adverse weather conditions, natural disasters, acts of third parties, government orders, labor disputes, or any other event beyond our reasonable control (force majeure).</p><h2>9. Responsibilities of the Parties</h2><p><strong>9.1. Responsibility of WB:</strong><br>WB acts as an intermediary between the User and the Provider.<br>We are not responsible for the final execution of the transportation or excursion, except for ensuring the accuracy of the provided information and the proper management of the Reservation.<br>WB will not be responsible for losses, personal injuries, death, property damage, or other harm arising from the Provider’s services.<br>In any case, WB’s liability to the User will be limited to the amount paid by the User for the relevant Reservation.</p><p><strong>9.2. Responsibility of the User:</strong><br>The User declares that they meet the age and legal capacity requirements to contract.<br>They agree to provide truthful and reliable information during the Reservation process.<br>The User is responsible for arriving on time at the meeting points and for complying with the Provider’s rules and recommendations (for example, seatbelt use, appropriate conduct on excursions, luggage restrictions, use of child safety seats, etc.).<br>The User must have valid travel documents (identification, visas if needed, etc.) and bear any costs resulting from non-compliance with these requirements.</p><h2>10. Intellectual Property</h2><p class='text-justify'>10.1. The content of the Website (text, images, logos, trademarks, designs, software, databases, etc.) is owned by WB or its licensors and is protected by copyright laws, trademark laws, and other applicable legal provisions.</p><p class='text-justify'>10.2. The User is prohibited from copying, reproducing, transmitting, distributing, or creating derivative works based on the content of the Website without prior written consent from WB.</p><p class='text-justify'>10.3. Any unauthorized use of the Website’s content may lead to the corresponding legal actions by WB.</p><h2>11. Privacy and Data Protection</h2><p class='text-justify'>11.1. The processing of Users’ personal data is governed by WB’s Privacy Policy, available on our website. By using our services, the User acknowledges having read and accepted said Policy.</p><p class='text-justify'>11.2. WB adopts reasonable security measures to protect Users’ information. However, WB is not responsible for illegal attacks or unauthorized access to third-party systems (for example, PayPal or Azul payment gateways) that are beyond our control.</p><h2>12. Applicable Law and Dispute Resolution</h2><p class='text-justify'>12.1. These Terms and any contractual relationships arising therefrom will be governed by and interpreted in accordance with the laws of the Dominican Republic.</p><p class='text-justify'>12.2. Any dispute, claim, or disagreement arising in connection with these Terms, the use of the Website, or the provision of services will be submitted to the competent courts of the Dominican Republic.</p><h2>13. Customer Service and Contact</h2><p class='text-justify'>13.1. For inquiries, complaints, or claims related to Reservations or the services offered by WB, the User may contact our customer service through the following means:</p><ul> <li>Email: waybuspuntacana@gmail.com</li> <li>Phone: +1 (849) 8046086</li> <li>Physical address: Av. Estados Unidos 23000, Punta Cana, Dominican Republic</li></ul><p class='text-justify'>13.2. Our customer service team will do its best to promptly resolve any doubts or issues that may arise.</p><h2>14. General Provisions</h2><p class='text-justify'>14.1. If any clause or part of these Terms is declared null or unenforceable, it will not affect the validity and enforceability of the remaining clauses.</p><p class='text-justify'>14.2. The fact that WB does not exercise any right or provision of these Terms will not constitute a waiver of that right or provision.</p><p class='text-justify'>14.3. These Terms constitute the entire agreement between the User and WB regarding the subject matter herein and supersede any previous communication or agreement, whether oral or written.</p><p class='text-justify'>14.4. Any questions about the interpretation of these Terms will be resolved based on good faith and with the aim of protecting the interests of both WB and the Users.</p><p><strong>WBPC tour and travel SRL</strong>, Dominican Republic<br>(Last update date: February 9th, 2025)</p>

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